Terms of Service

Last updated: 5 September 2026

Welcome to Little Paws Market.

These Terms of Service govern your use of our website and your purchase of products from Little Paws Market. By accessing our website, placing an order or purchasing a product from us, you agree to these Terms of Service.

Throughout these Terms, “we”, “us” and “our” refer to Little Paws Market.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

1. Online Store Terms

By using our website and placing an order, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.

You must not use our products or website for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or any other material that may damage, interfere with or compromise the operation or security of our website.

We reserve the right to refuse service where reasonably necessary, including where we reasonably suspect fraud, misuse of our website or unlawful activity.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device, lighting, manufacturing variations or product batches.

Product measurements may also vary slightly where approximate dimensions are provided.

We may update product information, specifications or packaging from time to time.

Nothing in this section limits your rights where a product does not match its description or otherwise fails to meet a consumer guarantee.

3. Pet Product Use and Safety

Products must be used in accordance with any instructions, warnings, size guides or recommendations supplied with the product.

Pet owners are responsible for selecting products appropriate for their pet’s size, breed, age, behaviour and individual circumstances.

Pets should be supervised when using toys, chews, accessories or other products where supervision is appropriate.

Products showing signs of damage, excessive wear or deterioration should be removed from use where continued use could create a safety risk.

Unless expressly stated otherwise, information on our website is general product information and is not veterinary or medical advice.

If you have concerns about your pet's health, diet or wellbeing, you should seek advice from an appropriately qualified veterinarian.

4. Product Availability

All products are subject to availability.

Because our inventory may be supplied and fulfilled through multiple warehouses and fulfilment partners, stock availability can occasionally change before our website is updated.

If an item becomes unavailable after you place an order, we may contact you to offer:

• an alternative product;

• a revised delivery timeframe; or

• a refund for the unavailable item.

We will not substitute a materially different product without your agreement.

5. Prices

Prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time without prior notice, but changes will not affect an order that we have already accepted unless required to correct an obvious error.

Any applicable taxes will be shown or incorporated into the price as required.

Promotional prices, discount codes and special offers may be subject to additional conditions and expiry dates.

6. Pricing and Listing Errors

We make reasonable efforts to ensure pricing and product information is accurate.

Occasionally, a product may be listed with an obvious pricing, description or technical error.

If we discover an error after you place an order, we may contact you before fulfilling the affected item and give you the option to proceed at the correct price or cancel the affected item for a full refund.

Nothing in this provision allows us to avoid obligations imposed by applicable consumer law.

7. Orders

Submitting an order through our website constitutes an offer to purchase the products in your order.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• payment cannot be authorised;

• incorrect pricing or product information has been displayed;

• we reasonably suspect fraudulent or unauthorised activity;

• delivery cannot reasonably be completed to the address provided; or

• applicable laws prevent us from supplying the product.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled product or order.

8. Customer Information

You agree to provide current, complete and accurate information when placing an order.

You are responsible for checking your:

• name;

• delivery address;

• email address;

• telephone number; and

• order details

before completing your purchase.

Please contact us as soon as possible if you discover an error.

We cannot guarantee that delivery information can be changed after an order has entered processing or fulfilment.

Additional delivery or redelivery charges may apply where incorrect or incomplete information provided by the customer causes a parcel to be returned or redirected, except where the problem was caused by us or our delivery provider.

9. Payment

Payment must be made using one of the payment methods offered at checkout.

Orders may be subject to payment verification and fraud-prevention checks.

You authorise us and our payment service providers to process the payment information required to complete your transaction.

We do not directly store complete payment card details where payments are processed by third-party payment providers.

10. Shipping and Delivery

Delivery times displayed on our website are estimates unless expressly stated otherwise.

Orders may be dispatched from different fulfilment locations and products within the same order may arrive separately.

Delivery timeframes can be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruptions, peak trading periods, customs processing and incorrect delivery details.

We will make reasonable efforts to fulfil orders within the estimated timeframe.

For full information about delivery, please refer to our Shipping Policy.

Nothing in this section limits any rights you have where goods are not supplied within a reasonable time as required by applicable law.

11. International Orders

Little Paws Market may make selected products available to customers outside Australia.

International customers are responsible for providing an accurate and complete delivery address and ensuring that products ordered can lawfully be imported into their destination country.

Depending on the destination and the way an order is supplied, customs duties, import taxes, tariffs, brokerage fees or other government charges may apply.

Where these charges are not included at checkout, they may be payable by the recipient.

International delivery may also be subject to customs inspections and delays outside our reasonable control.

Nothing in these Terms excludes any mandatory consumer rights that apply in the country or region where we sell to you.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Refund & Returns Policy, which forms part of these Terms.

Change-of-mind returns are subject to the eligibility requirements and timeframes stated in that policy.

Rights relating to faulty, damaged, unsafe, incorrectly supplied or incorrectly described goods are separate from our voluntary change-of-mind policy.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is intended to exclude, restrict or modify these rights.

14. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions.

Unless otherwise stated:

• discount codes cannot be redeemed for cash;

• only one discount code may be used per order;

• discounts apply only during the stated promotional period;

• discounts may exclude selected products; and

• promotional offers cannot generally be applied retrospectively to completed purchases.

We may withdraw or correct a promotion where there has been an obvious error, technical malfunction, fraud or misuse, subject to applicable law.

15. Gift Cards

Where gift cards are offered, additional conditions may apply.

Gift cards cannot generally be exchanged for cash except where required by law.

Any expiry dates will comply with applicable Australian laws.

16. Reviews and User Content

If you submit a review, photograph, comment or other content to Little Paws Market, you confirm that:

• the content is your own or you have permission to use it;

• it does not infringe another person's rights;

• it is not defamatory, unlawful, threatening or misleading; and

• it does not contain malicious software or harmful code.

We may moderate or remove content where reasonably necessary, including spam, unlawful material, offensive material or content unrelated to the product or service being reviewed.

We will not remove or manipulate genuine customer reviews simply because they express a negative opinion.

17. Intellectual Property

Unless otherwise stated, the Little Paws Market name, branding, website design, graphics, text, photographs and other original website content are owned by or licensed to Little Paws Market.

You may use our website for personal shopping and informational purposes.

You may not reproduce, copy, distribute, sell or commercially exploit our original content without prior written permission, except where permitted by law.

Third-party brands and trademarks displayed on our website remain the property of their respective owners.

18. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, delivery providers, review services and Shopify applications.

We are not responsible for the content or independent practices of third-party websites that we do not operate.

You should review the relevant terms and privacy policies before using third-party services.

This clause does not limit our responsibilities to you as the retailer from whom you purchased your products.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers where reasonably necessary to operate our store, process payments, fulfil orders, provide customer service and perform other functions described in our Privacy Policy.

20. Prohibited Uses

You must not use our website:

• for unlawful purposes;

• to infringe intellectual property rights;

• to submit false or misleading information;

• to transmit malicious code;

• to collect or track another person's personal information unlawfully;

• to interfere with the security or operation of the website;

• to engage in fraudulent transactions; or

• to attempt unauthorised access to our systems.

We may restrict access where reasonably necessary to protect our customers, systems or business.

21. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control.

We do not exclude liability that cannot legally be excluded.

In particular, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

22. Indemnity

To the extent permitted by law, you agree to be responsible for loss or damage reasonably incurred by Little Paws Market as a direct result of your unlawful use of our website, fraudulent conduct or material breach of these Terms.

This provision does not apply to the extent that the loss or damage was caused or contributed to by Little Paws Market.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal obligations.

The current version will always be published on this page with an updated revision date.

Changes will apply from the date they are published and will not retrospectively alter rights relating to orders already completed unless required by law.

26. Governing Law

These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws of Australia.

You and Little Paws Market submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from those courts.

Nothing in this section prevents a consumer from exercising any rights available under mandatory laws that apply to them in another jurisdiction.

27. Contact Information

Questions about these Terms of Service can be sent to:

Little Paws Market
Email: support@littlepawsmarket.shop
Website: www.littlepawsmarket.shop

Legal business name: Little Paws Market
ABN: 63 263 894 981